The new workplace is not an office - it's people!

  • Digital Business
  • Online

The NTT report that was presented during our session surveyed 1,350 participants across 19 markets and found that 92% of the respondents believe employee needs will be at the heart of the future workplace design.

New strategy for the "distributed workforce" : every persons, every activity need a dedicated workplace

  • 74% of organisations agree employees would prefer to have the choice and flexibility to work in an office when it is safe to do so
  • yet, 91% agreed that face-to-face meeting time is essential to build a sense of teamwork and/or when meeting clients.

New IT policy: working anyplace requires a new policy, and especially higher awaress about security

  • 52% have deployed new communication and productivity tools.
  • 35% have changed their IT policy to help employees work within a new operating model
  • 46% have increased their IT security capabilities to keep their organisation and employees secure.

Engaged employees
Employees have access to a vast range of digital platforms and applications, but the rapid adoption of these new technologies has not always been supported with adequate training. To motivate employees to use new technology, it’s important to clearly articulate the benefit to them as individuals, especially if they are working remotely.

New office design : in order to align with employees’ new needs.
48% of businesses are already reviewing the general office design and agree that the physical space will have a more defined, flexible use to provide for a more collaborative environment enabling:

  • individuals office desk spaces
  • creativity / thinking spaces
  • collaboration spaces for remote and office employees

Workplace analytics can help
Just 41.6% of businesses, across the globe, have access to workplace analytics to help them understand and assess new pain points introduced by remote working. By reviewing which applications and features people are using through workplace analytics, businesses can learn how to prioritise, tailor and measure the impact of training to positively impact on adoption, usage and productivity – all of which contributes to the employee experience.

Common rules: 
The outcome of the study clearly shows a few basic practices: 

  • IT can help the business to achieve better results
  • interdisciplinary collaboration (i.e. IT -HR - Facility) is a must 
  • good communication is key
  • investing in employees through training, information sharing ... is necessary


You can download the presentation, the full report and a handy informatic from the 'Related Tab" above. 

  • Presentation: NL
  • Slides: EN
  • Q&A: NL EN FR

What will YOUR workplace(s) look like in the future? 

87.7% of organizations agree that COVID-19 has fundamentally changed best practices for workplace processes, methodologies, locations and designs.

The world of work is facing a watershed. The current situation has compelled enterprises to reimagine the workplace: where it is, what it looks like and, most importantly, whom it is for. The understanding that work is something you do, not just a place you go to, is driving organizations to reshape workspaces to facilitate activity-based working.
Using work-from-anywhere as a cornerstone, they can create workplace strategies that give people the flexibility and choice to work in an environment best suited to the task at hand.

Philippe Urbain (Vice President Europe) and Jeff De Graef (Director Intelligent Workplace and Customer Experience) will share the insightful (and sometimes surprising) results from the 2020 Intelligent Workplace Report by NTT.